Healthcare Receivables Since 1985, RSI Enterprises, Inc. has engaged in the business of performing receivables management including collection and billing services, in the medical industry. Through the years, RSI has gained a great deal of experience and training in the management of patient accounts receivables, including strategies involved in building a successful healthcare organization. RSI succeeds in collecting more dollars than its competitors based largely on its customer service approach to responsible parties in all of its communications. Medical collections require that RSI redefine its approach to customer service and to adjust to the human element when dealing with a patient who has a medical necessity. RSI's approach is to attempt to solve all the issues the first time we work an account. Our goal is to quickly bring the account to resolution so we can focus clearly on the next account. Since usually the patient is the debtor, it becomes RSI's responsibility to represent our clients in a professional, courteous and ethical manner. RSI employees have been called the "Good Guys" in the industry because of our professional manner, tone on the telephone and the ability to get things resolved. Today, RSI successfully manages all of its offices utilizing Columbia Ultimate Business Systems collection system. RSI's long-term experience and expertise in using technology to drive collection efforts and improve the efficiency and effectiveness of its staff is key in our ability to successfully manage the collection effort for our clients. Additionally, our clients don't have to rely on untested management with the latest in collection systems, because RSI can document over twenty year's experience providing the following services for our clients throughout the country.   - Self-Pay Management  - Third Party Liability Management  - Bad Debt Collections      Self-Pay Management Self-Pay Management Flyer (PDF)   RSI has extensive experience partnering with healthcare clients to assist in the collection of their self-pay A/R (early-out). While functioning as an Extended Business Office partner (EBO) of Patient Financial Services office, RSI provides seamless customer service to our clients’ patients during the initial revenue cycle.  RSI’s services include handling inbound patient inquiries,  providing a customer service team to place outgoing calls, sending detailed patient statements,  and assisting with charity care applications when appropriate. RSI’s professional Recovery Specialists specialize in healthcare recoveries and are thoroughly trained in all regulatory areas including Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Federal Trade Commission (FTC), and Gramm–Leach-Bliley Act (GLB) as well as state and local laws.  By dedicating a customer service team to our clients’ individual requirements, our Recovery Specialists uniformly apply our clients’ own policies and procedures to each account. To date, RSI has assisted various healthcare organizations with the recoveries of over $2.2 billion dollars of placements.   Return to Top   Third Party Liability Management Third Party Liability Management Flyer (PDF)   RSI offers a full suite of services to its healthcare clients surrounding insurance billing, re-billing and follow up. These services include billing all payers electronically, correcting and resubmitted previously denied claims, denial management, appeals, and trend analysis. Utilizing our staff of professional Recovery Specialists who are trained to overcome insurance company objections, we consistently recover A/R dollars that are at risk of passing follow up deadlines leaving our clients’ staffs free to pursue current claims. RSI is able to complete third party liability billing by utilizing Emdeon software at our locations, or provide services on our client’s host systems via remote access. RSI’s professional Recovery Specialists are thoroughly trained in all regulatory areas including Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Federal Trade Commission (FTC), and Gramm–Leach-Bliley Act (GLB) as well as state and local laws.   Return to Top   Bad Debt Collections Bad Debt Collections Flyer (PDF)   RSI has been providing bad debt collection services to our healthcare clients for over 20 years. RSI’s approach to bad debt collections is one of compassion and customer service, yet thoroughness. Our professional Recovery Specialists are trained to be in compliance with all regulatory requirements including Health Insurance Portability and Accountability Act (HIPAA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Federal Trade Commission (FTC), and Gramm–Leach-Bliley Act (GLB) as well as state and local laws. RSI is either licensed in or in the process of obtaining licensing in all 50 states. RSI utilizes the most current technology including call recording & monitoring, a VoIP dialing system, remote account access, and an industry leading collection software package (Columbia Ultimate Business Systems or CUBS) to manage our clients’ accounts. Clients have access to daily account status and recovery reports via our secure web based portal 24 hours per day, 7 days per week.   Return to Top