Mission

While maintaining the highest level of integrity, RSI will be the recovery services provider of choice, delivering superior quality and client service in our markets through successful partnerships with our people, suppliers and customers.

RSI’s logo reflects our focus on partnerships. This has been the cornerstone of our success. Our approach is founded on monitoring, listening and responding urgently to our customers’ needs, employing the best people in the industry.

To provide more clarity of RSI’s mission, it helps to break our mission statement into parts and provide further definition and implications.

“While maintaining the highest level of integrity”

RSI’s reputation in the market, and with its customers, is dependent upon building trust by operating within legal and ethical boundaries at all times. RSI consistently treats its internal and external customers with honesty and dignity and openly communicates those things that potentially impact their success.

“RSI will be the recovery services provider of choice”

RSI must create the best experience for its customers to create enthusiasm about its service. By contributing to our customers’ success, while creating outstanding relationships, RSI will be singled out as the preferred recovery services provider.

“delivering superior quality and client service in our markets”

RSI must consistently outperform its competition in financial performance, accessibility to its clients and responsiveness to their needs. Being attentive to customers, while maintaining the highest level of professionalism, will separate RSI from its contemporaries in the marketplace.

“through successful partnerships with our people, suppliers and customers”

Merriam Webster’s defines partnership as a “relationship involving close cooperation between parties having specified and joint rights and responsibilities.”

Successful partnerships create value for all partners. RSI will pursue strategies with its partners that create the greatest value and benefit for all.

These have long been the operating principles of RSI. Using this mission as a guide, RSI and its people must continue to pursue new, innovative ways to better serve the needs of their customers, while creating successful and lasting relationships that benefit all.