What we do
RSI is a Premier Receivables Management Company, Offering a Suite of Services
As one of the most established and reputable firms in the collection industry, we offer fair rates, quality service, and a true commitment to helping improve the timely collection of your receivables.
We utilize proven technology and an experienced management team along with well-trained recovery specialists that get results.
How we can help
SECURITY / COMPLIANCE
RSI understands the need for securing confidential/private, verbal and electronic information as well as other sensitive data. RSI maintains internal controls such as numerous layers of security and compliance in place to ensure that verbal, written and electronic data remains secure.
For RSI, the broad scope of “compliance” incorporates many facets of State Law, Federal Law, and Federal Trade Commission (FTC) regulations as well as compliance with client contracts. RSI believes it is vitally important to have a strong compliance program to cover all facets of our business. RSI recognizes that applying the listed rules, regulations and protocols as a foundation for recovery services will ensure the Clients the most ethical, legal and successful means of recovery services.
Security Protcols
Payment Card Industry (PCI/DSS)
SOC 2, Type II
Tenable NESSUS Vulnerability Scan
Data Encryption / Firewall Security
Secure File Transfer Protocols (SFTP)
Need-to-Know Access & Confindentially
Annual Risk Assessments
Regulatory Compliance
FDCPA (Fair Debt Collection Practices)
HIPAA-HITECH (Healthcare Privacy Standards)
FCRA (Fair Credit Reporting Act)
Red Flag Rules (Identify Theft Protocols)
Publications 1075 (Tax Specific)
UDAAP (Unfair, Deceptive or Abusive Acts)
Gramm-Leach-Bliley Act (GLBA)
The combination of the assessment and RSI supporting policies & procedures demonstrate RSI’s compliance with Privacy & Security regulations. RSI understands the importance of compliance and therefore subscribes to and is a member of both the ACA International’s Code of Ethics program as well as voluntarily registered with the Consumer Financial Protection Bureau (CFPB) to assist with compliance regulations.
ADVANCED TECHNOLOGY
RSI has made the investment in technology to be able to move rapidly, remain flexible and create the most seamless client-host system interface possible. RSI has established a nationwide Wide Area Network (WAN) enabling our systems to be centralized, yet accessible, from anywhere in the country. All products are regularly updated with the latest (tested) application releases. RSI’s experience with managing this environment is one of RSI’s key advantages in the marketplace. RSI has the advantage to utilize the following in order to assure complete competency in providing quality collection services:
- VoIP Dialing Technology
- Real Time Speech Recognition Coaching and Compliance Software
- Online Payment System (Portals w/ Virtual Negotiators)
- VoIP Telephone System Call Monitoring and Recording
- Remote PC Control and Viewing
- Screen Recording Software
- Propensity-to-Pay Scoring Models: Standard & Proprietary (Custom)
- Client View Portal – (Web based Tool for Client Reporting and Account Review)
- Credit Reporting (To all three (3) Bureaus)
- Electronic Skip-Tracing – (Sites/Databases)
- TCPA Compliant Manual Contact System
Our Results Speak for Themselves
Exceeding expectations is our standard business. Our numbers prove it, our competition fears it and our clients attest to it. We wouldn’t have it any other way.
30+
Years Experience
15+ yrs
Customer Tenure
Our Customers
975+ K
Volume Referred Annually
8.5+ M
Calls Handled Annually
$80.9M
Gross Collections Annually
WHY CHOOSE RSI
RSI’s professionalism, advanced technology, quality personnel and continuous training result in “The Solution” to receivables management. This professional approach sets RSI apart from the competition. RSI has successfully established strong and lasting business relationships resulting from:
- Higher Dollar Recovery
- Accessibility of the Project Manager
- Responsiveness to Client Requests
- Customized Reporting
- Our Philosophy – Customer Service
- Executive Core with Experience & High Competency
- Technology / Flexibility for the Client
- Consultation
ACCREDITED MEMBERSHIPS & ASSOCIATIONS
TESTIMONIALS
CONTACT US
Clients Stay with RSI because RSI Performs!