Our Markets / GOVERNMENT
RSI provides a Suite of Services to such industries as Government (Federal, State, Cities, Towns, and Counties), Financial Institutions (Credit Unions and Banks) and Healthcare (Hospitals, Physicians, Medical Centers, and Medical Groups).
It is with these experiences and capabilities that RSI can offer successful and quality assured services. All services are available as stand-alone or bundled products and can be tailored to create a custom solution that fits the unique needs of each client.
SUITE OF PRIMARY SERVICES
1ST PARTY (EARLY-OUT) / CUSTOMER SERVICE COLLECTIONS
As an extended business office (EBO) partner, RSI represents you on a first party level. Inbound/outbound calls are made and answered as the client, making it invisible that the call and subsequent collection is handled by an outsource partner. All letters/notices are sent using the client letterhead. This is a service conducted from our office with our “Customer Service” staff.
3RD PARTY / BAD DEBT COLLECTIONS
RSI processes accounts and pursues collection activity under State and Federal regulation guidelines. This involves sending notices, making phone calls and pursuing litigation, if authorized by the client.
LEGAL SERVICES
Upon receipt of accounts, RSI will process the accounts according to the described collection processes. Once all efforts have been exhausted or the guarantor refuses to cooperate, there is no documented payment history and the guarantor demonstrates the necessary financial means of paying, the account is then recommended for legal pursuit. In order to maximize efforts in a most cost-efficient manner, RSI attempts all other means of resolving the balance prior to recommending legal action. RSI’s current process dictates that it receives written approval from each client prior to sending any accounts to an attorney for legal processing.
DIALER SERVICES & INBOUND / OUTBOUND CALL MANAGEMENT
RSI can assist with your collections or informational campaigns by utilizing RSI’s auto-dialer for mass messaging. This product can leave up to 300 messages per minute. RSI can develop unique messaging scripts that fit your company needs and send out anything from payment reminders to company updates. Scope of dialer services is dependent upon the Telephone Consumer Protection Act (TCPA) compliance requirements.
ANCILLARY SERVICES
- Technology Solutions / Services
- – Probability-to-Pay Scoring
- – Online Payment Portal – Custom / Branded
- – Secure Client Portal (24/7 for Viewing Accounts)
- – TCPA Compliant Manual Contact System
- Value-Added Services
- – Skip-Tracing
- – Reporting / Analytics
- – Mail Services
RSI has past and current experience in performing varying services throughout the collection cycle/receivables vertical. Please find below a list of some of RSI’s satisfied government clients:
- Union County, NC (Utilities)
- City of Fresno, CA
- Racine County, WI (Clerk of Courts)
- Washington, D.C. Office of Tax and Revenue
- California Department of Justice