1st Party Collections / Customer Service


RSI’s processes include a solution that will allow for concerted efforts on the front end of account delinquency cycle, prior to bad debt referral, to attempt to resolve outstanding balances through a softer call and letter campaign. This approach increases collections at an earlier stage of delinquency and at a reduced rate vs. bad debt collections, thus improving revenue and cost savings.

As an extended business office (EBO) partner, RSI represents you on a first party level. Inbound/outbound calls are made and answered as the client, making it invisible that the call and subsequent collection is handled by an outsource partner. All letters/notices are sent using the client letterhead. This is a service conducted from our office with our “Customer Service” staff.


  • Technology Solutions / Services
    • – Dialer Services
    • – Probability-to-Pay Scoring
    • – Online Payment Portal – Custom / Branded
    • – Secure Client Portal (24/7 for Viewing Accounts)
    • – TCPA Compliant Manual Contact System
  • Conversion Services
    • – Full Service Management of Legacy System:
  • Value-Added Services
    • – Skip-Tracing
    • – Charity / Financial Assistance Processing (Healthcare)
    • – Customized Reporting / Analytics
    • – Cash Posting
    • – Mail Services (Customized Letters / Notices)
    • – Client Training


  • Implementing an assertive, proactive collection campaign results in higher account resolution
  • Introducing scoring models and other technology tools produces greater liquidation/revenue.
  • Reduction in long-term costs for the client via increased collections and decreased process fees.

RSI’s will create a unique and customized project plan that will be tailored to the Client that will maximize revenue and customer service

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