1st Party Collections / Customer Service

Solutions

RSI’s processes include a solution that will allow for concerted efforts on the front end of account delinquency cycle, prior to bad debt referral, to attempt to resolve outstanding balances through a softer call and letter campaign. This approach increases collections at an earlier stage of delinquency and at a reduced rate vs. bad debt collections, thus improving revenue and cost savings.

As an extended business office (EBO) partner, RSI represents you on a first party level. Inbound/outbound calls are made and answered as the client, making it invisible that the call and subsequent collection is handled by an outsource partner. All letters/notices are sent using the client letterhead. This is a service conducted from our office with our “Customer Service” staff.

ANCILLARY SERVICES

  • Technology Solutions / Services
    • – Dialer Services
    • – Probability-to-Pay Scoring
    • – Online Payment Portal – Custom / Branded
    • – Secure Client Portal (24/7 for Viewing Accounts)
    • – TCPA Compliant Manual Contact System
  • Conversion Services
    • – Full Service Management of Legacy System:
  • Value-Added Services
    • – Skip-Tracing
    • – Charity / Financial Assistance Processing (Healthcare)
    • – Customized Reporting / Analytics
    • – Cash Posting
    • – Mail Services (Customized Letters / Notices)
    • – Client Training

Benefits

  • Implementing an assertive, proactive collection campaign results in higher account resolution
  • Introducing scoring models and other technology tools produces greater liquidation/revenue.
  • Reduction in long-term costs for the client via increased collections and decreased process fees.

RSI’s will create a unique and customized project plan that will be tailored to the Client that will maximize revenue and customer service

Do You Have a Compliment or Complaint?

Let us know if we were able to exceed your expectations or if is there something that we could do better.

Would Like to Stop Receiving Phone Calls from RSI?

We regret any inconvenience we may have caused and understand that phone numbers change ownership rapidly. We also understand that people aren’t always ready to deal with some unexpected financial burdens and do not want to communicate with us about them today.