1st Party Collections / Customer Service
Solutions
RSI’s processes include a solution that will allow for concerted efforts on the front end of account delinquency cycle, prior to bad debt referral, to attempt to resolve outstanding balances through a softer call and letter campaign. This approach increases collections at an earlier stage of delinquency and at a reduced rate vs. bad debt collections, thus improving revenue and cost savings.
As an extended business office (EBO) partner, RSI represents you on a first party level. Inbound/outbound calls are made and answered as the client, making it invisible that the call and subsequent collection is handled by an outsource partner. All letters/notices are sent using the client letterhead. This is a service conducted from our office with our “Customer Service” staff.
ANCILLARY SERVICES
- Technology Solutions / Services
- – Dialer Services
- – Probability-to-Pay Scoring
- – Online Payment Portal – Custom / Branded
- – Secure Client Portal (24/7 for Viewing Accounts)
- – TCPA Compliant Manual Contact System
- Conversion Services
- – Full Service Management of Legacy System:
- Value-Added Services
- – Skip-Tracing
- – Charity / Financial Assistance Processing (Healthcare)
- – Customized Reporting / Analytics
- – Cash Posting
- – Mail Services (Customized Letters / Notices)
- – Client Training
Benefits
- Implementing an assertive, proactive collection campaign results in higher account resolution
- Introducing scoring models and other technology tools produces greater liquidation/revenue.
- Reduction in long-term costs for the client via increased collections and decreased process fees.
RSI’s will create a unique and customized project plan that will be tailored to the Client that will maximize revenue and customer service