Welcome to RSI

Where Technology Meets Revenue

ABOUT US

Experience and Expertise Combined
With over 30 years in the industry, we take pride in being one of the most established and reputable firms in the collection sector. We bring together the right blend of advanced technology, an experienced management team, and skilled recovery specialists to guarantee results.

OUR SERVICES

Tailored Solutions Across Various Markets
Whether you belong to Healthcare, Financial, or Government sectors, our diverse suite of services caters to all. From 1st to 3rd party collections, insurance billing, and third-party liability, we’ve got you covered.

TECHNOLOGY AT THE FOREFRONT

Payment Portals

Hassle-free payments with our RSI Branded Payment Portal, supporting all major credit card types, HSA cards, ACH/Bank Accounts, and more.

Multi-Modal Communications

Stay connected through our Text Messaging Platform, Email Communications, and VoIP Dialer ensuring optimum flexibility and compliance.

Scoring Models & Auto-Scrubs

Advanced propensity-to-pay scoring and auto-scrubbing ensure maximum efficiency and collectability.

Ancillary Technology Solutions

Leveraging speech recognition, advanced screen monitoring, and a proprietary collection system, our integrated tech stack guarantees peak performance, security, and compliance.

Payment Portals:

  • RSI Branded Payment Portal tailored for bad debt specifics
  • One-Time Payments and Payment Plans, including auto-recurring options
  • Inbuilt Virtual Negotiator
  • Comprehensive payment method support: All Credit Card Types, HSA Cards, ACH/Bank Accounts, etc.

Multi-Modal Communications:

  • Text Messaging Platform with verified/certified 5-digit short codes, unlimited message scripts, and flexible timing for optimum compliance.
  • Email Communications equipped with flexible timing, visual payment portal links/URLs, and trackable status.
  • VoIP Dialer with TCPA Manually Approved Calling (MAC) Solution, which increases contact rate by 200%-300%. It also efficiently screens calls and offers real-time graphic reporting.

Scoring Models & Auto-Scrubs:

  • Propensity-to-Pay Scoring models, both standard and proprietary, assisting in account prioritization, charity account identification (specifically for medical), and maximizing efficiency.
  • Auto-Scrub technology for deceased, bankruptcy, demographic changes, potential charity (for medical), etc.

Ancillary Technology Solutions:

  • Speech Recognition Software: Offers real-time guidance, coaching, and quality assurance for seamless communication.
  • Screen Monitoring Tool: Provides remote screen monitoring, keystroke capture, real-time coaching alerts, and detailed screen recordings.
  • Collection Management System: Comprehensive automated account assignment, tailored work strategies, and numerous features to enhance productivity.

SECURITY / COMPLIANCE

Your trust is paramount. With rigorous security protocols and regulatory compliances, we ensure that every piece of data is handled with the utmost care and confidentiality.

  • Security Protocols: Comprehensive measures including PCI/DSS, SOC 2 Type II, Data Encryption, Secure File Transfer Protocols (SFTP), and Annual Risk Assessments.
  • Regulatory Compliance: Abiding by laws and regulations like FDCPA, HIPAA-HITECH, FCRA, and more.

WHY RSI

Our track record speaks for itself: 30+ years of experience, annual handling of over 8.5M calls, and $80.9M gross collections. What sets us apart:

  • Exceptional Dollar Recovery Rates
  • Advanced Technology and Flexibility
  • A Professional Approach to Receivables Management

TESTIMONIALS

  • “Since 1998, RSI has proven to be a partner, not simply a collections vendor. The company is responsive to our needs as well as our customer’s needs. Unique for this business, is a partner who is skilled in Customer Service and equally skilled in the technical needs of today’s collection industry, we have found this company to be both.”

     
    – – RSI Client, Since 1998
  • “Since 1999, RSI has proven to be a partner, not simply a collections vendor. The company is responsive to our needs as well as our customer’s needs. Unique for this business, is a partner who is skilled in Customer Service and equally skilled in the technical needs of today’s collection industry, we have found this company to be both.”

     
    – – RSI Client, Since 1999

ENGAGE WITH RSI

CONTACT US

Clients Stay with RSI because RSI Performs!

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